JOYZAP PRIVACY POLICY

1. Information We Collect

When using the "JoyZap" platform, we collect the following information:

Personal Data: Name, surname, email address, and phone number provided during registration.
Content: Any content uploaded to our servers, including files and messages related to sending or receiving gifts/surprises.
Payment Information: All data related to payments is stored by the payment processor Stripe. We only store the bank account number to facilitate quick cash-outs.
Actions and Activity: Information about any actions related to using the platform, including creating events, sending and receiving gifts, as well as the value of these gifts in our internal currency, "Joy Dollars," and the date of sending.

2. How We Use the Information Collected

We use the information collected for the following purposes:

Providing the Service: To provide all services on the "JoyZap" platform, including creating events, sending and receiving gifts, and ensuring the security of transactions.

Communication with Users: To communicate with you regarding your account, news, platform updates, changes to the Terms of Use, events, or other important notices.

Improving Services and Analytics: To analyze and improve the performance of the platform, including functionality and quality of the services we offer. This may involve using data about user activity to optimize features and improve user experience.

Compliance with Laws and Fraud Prevention: To comply with applicable laws and prevent fraud or other illegal activities that may arise on the platform. This may include monitoring payments and transactions to ensure their security.

3. How We Store Information

We store the information related to providing the service for an indefinite period, as long as it is necessary to fulfill our obligations and provide quality services. The collected information is stored on our servers, with all necessary efforts made to protect the data from unauthorized access, use, or disclosure.

We do not delete information related to the provision of services unless it is necessary to remove it due to legal, regulatory, or operational reasons.

4. Sharing Information with Third Parties

We do not share the collected information with third parties, except in the following cases:

Stripe: When necessary for processing payments and completing transactions through the Stripe platform. All payment data related to transactions is stored and processed by Stripe, and the information may be shared with them in accordance with their terms of use and privacy policy.

Government and Tax Authorities: In the event of discrepancies or inquiries related to tax obligations, we may share information with the relevant governmental or tax authorities in accordance with applicable laws and regulations.

5. How We Protect Information

We take all necessary measures to protect the personal data we collect by adhering to modern security standards. The "JoyZap" platform uses servers and infrastructure provided by Amazon Web Services (AWS), which are certified to comply with high security standards and data protection. These services include data encryption and other measures to prevent unauthorized access, manipulation, or disclosure of personal information.

6. Your Rights Regarding Personal Data

Users of the "JoyZap" platform have the right to review, correct, or delete their personal data at any time. To exercise these rights, users can contact us via the contact channels provided on the platform.

If a user chooses to delete their personal data, please note that this may prevent the proper functioning of the service and the provision of all services in their full scope.

7. How to Contact Us

"JoyZap" is a product developed by Joy Company LTD. If you have any questions about our Privacy Policy or wish to exercise your rights regarding personal data, you can contact us in the following ways:

Send an email to: contact@joyzap.net
Use the "report" buttons for content on our website to report violations or other issues related to the platform.

8. Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time. Any changes will be published on our website, and the updated version will take effect immediately after its publication. We recommend regularly checking this page to stay informed about any changes.